We will exchange or refund your purchase within 7 days of the original shipment date. Products must be in the same condition in which you received them.
To obtain a return authorisation, please contact us.
1)All returns and cancellations must bear the return freight.
2)Refund only bag's price,other fees can't refund.
3)If order over $100,The shipping freight = 30% *Total price , unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order.
Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer.
Claiming the feeling of the products different from the imagination, will not be taken as a reason for return or refund.
The most importance : Pls contact us for the return address before you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace.
If you want to exchange the goods,you need return the goods to us and pay $30 or more to us,we will ship to you exchange goods.All exchange must bear the return freight.
3.Cancel the order
Before the package send out,if you want to cancel the order,refund need lost $30 poundage.if the package has been sent out,you want to cancel the order,refund need lost $40 or More shipping freight,The package arrive at your door,don't sign.When the package return to us,we will conduct refund.
The package usually take 7-10 business days to your doors.If nobody to sign for the parcel when it arrived at your doors.It kept in the local post station for some days. And returned to us.We will give you refund,but the refund will loss $30 or 30%(Total price over $100 will loss 30%).
5.Different Period of Refund
We should inform you that different payments have different period of refund. The period for Yourspay is about 14-20 business days .The period for IPS is about 16-24 business days .
Marc Jacobs Store takes precautions to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser.
When you are not on a secure page, no lock icon will appear. Our web-site & computer infrastructure are protected by state of the art firewalls. All confidential information such as credit card numbers that are stored on our computers are encrypted at all times.
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.
Your name, Credit Card information, shipping & billing address, telephone numbers, email address & all other private information will remain just that - private. Our Store uses your personal information for our billing, verification & shipping purposes only! Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.
When you visit the Website or communicate with us electronically by sending e-mails, you consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
A cookie is an element of data that frequently contains an anonymous unique identifier. Our Shop use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.
Consumers have a choice on whether to accept a cookie or to deny them by the settings on their own systems. Access will still be granted if a cookie is rejected by the user. All functions of the site will still operate normally if a user rejects a cookie. There are no advertisement be placed on our site.
When you visit this Website, our web server automatically collect anonymous information such as log data and IP addresses. This information will only be used to analyze trends and to help prevent online fraud. This information will not be disclosed to any third parties.
Our database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP addresses, browser type, IS, referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.